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Privacy Policy

This privacy policy ("Policy") describes how the personally identifiable information ("Personal Information") you may provide on the neebytes.com website ("Website"), "NEEbytes" mobile application ("Mobile Application") and any of their related products and services (collectively, "Services") is collected, protected, and used. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy is a legally binding agreement between you ("User", "you" or "your") and NEE bytes Inc. ("NEE bytes Inc.", "we", "us", or "our"). By accessing and using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Automatic collection of information

When you open the Website or use the Mobile Application, our servers automatically record information that your browser or device sends. This data may include information such as your device's IP address and location, browser and device name and version, operating system type and version, language preferences, the webpage you were visiting before you came to the Services, pages of the Services that you visit, the time spent on those pages, information you search for on the Services, access times and dates, and other statistics.

Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Services. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

Collection of personal information

You can access and use the Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features on the Services, you may be asked to provide certain Personal Information (for example, your name and e-mail address). We receive and store any information you knowingly provide to us when you create an account, publish content, or fill any online forms on the Services. When required, this information may include the following:

  1. Personal details such as name, country of residence, etc.

  2. Contact information such as email address, address, etc.

  3. Account details such as user name, unique user ID, etc.

  4. Proof of identity such as a photocopy of a government ID.

  5. Geolocation data such as latitude and longitude.

  6. Certain features on the mobile device such as contacts, calendar, gallery, etc.

  7. Information about other individuals such as your family members, friends, etc.

  8. Any other materials you willingly submit to us such as articles, images, feedback, etc.

Collection of Website Content: For users utilizing our B2B AI chatbot services, we collect public content from the business's website and any additional content uploaded by the user. This content is used exclusively for training the AI chatbot to provide accurate responses related to the business. Users have control over this content and can clear or replace it at any time through the dashboard.
 

Face Data Collection and Usage

NEEbytes uses face data collected through the Mobile Application's face recognition technology powered by Amazon Rekognition. The face data collected is used solely for authentication purposes to ensure the security of the system and the community. The data is not used for any purposes other than ensuring the legitimacy of user accounts and preventing multiple accounts from being created by the same user.

Data Storage and Sharing

The face data collected through the face recognition technology provided by Amazon Rekognition is securely stored using industry-standard security measures. The data is encrypted and protected from unauthorized access. We do not share the face data with any third parties.

Storage and Use of Chatbot Content: The content used to train the AI chatbot is securely stored using industry-standard security measures. This content is not shared with any third parties and is used solely for the purpose of enhancing the chatbot's performance. Users can manage their content, including clearing and uploading new content, through the dashboard.

Storage and Use of Chat Messages: Chat messages between the website visitors and the AI chatbot are stored exclusively for the website owner's access. These messages can be deleted or downloaded by the user at any time. NEEbytes does not use or access these messages for any other purpose.

Data Retention

Face data collected through the face recognition technology will be retained for as long as the user's account is active. When a user chooses to delete their account, their face data will also be permanently deleted from our records.

 

Retention of Chatbot Content: The content used to train the AI chatbot will be retained for as long as the user's account is active. When a user chooses to delete their account, all associated chatbot content will also be permanently deleted from our records.

Retention of Chat Messages: Chat messages will be retained for as long as the user's account is active. Users can delete these messages at any time through the dashboard. When a user deletes their account, all associated chat messages will also be permanently deleted.
 

Privacy Policy Location

The details about the collection, use, disclosure, sharing, and retention of face data can be found in the "Face Data Collection and Usage" section of this Privacy Policy.

User Rights

In addition to the rights mentioned in this Privacy Policy, users have the right to request access to their face data stored by NEEbytes Inc. Users may also request the deletion of their face data if they choose to permanently delete their account.

Rights to Chatbot Content: Users have the right to access, modify, clear, and replace the content used to train their AI chatbot. These actions can be performed through the dashboard. If users choose to delete their account, all associated chatbot content will be permanently deleted and cannot be recovered.

Rights to Chat Messages: Users have the right to access, delete, and download chat messages between the website visitors and the AI chatbot at any time through the dashboard. If users choose to delete their account, all associated chat messages will be permanently deleted and cannot be recovered.
 

Changes and Amendments

We reserve the right to modify this Policy or its terms relating to the Services from time to time in our discretion and will notify you of any material changes to the way in which we treat face data. When we do, we will revise the updated date at the bottom of this page.

Please note that this Privacy Policy may undergo updates and amendments in response to changes in technology, regulations, or business practices. We encourage users to review this Privacy Policy regularly to stay informed about how we protect and use data.

Inquiries Regarding AI Chatbot Services: For questions or concerns related to our AI chatbot services and the associated content policies, please contact us via the contact form on our website.

Acceptance of this Policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Services, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Services.

Contacting Us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may do so via the contact form on the NEEbytes website.

Last Updated: 15-05-2024

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